Artificial Intelligence, Chatbots, Machine Learning
3 Lessons Yeti Learned Designing a Chatbot for the City of San Francisco
If you've worked for a large organization, this should sound familiar: You're trying to follow the “proper channels” for procurement. What should only take a few minutes turns into a whirlwind of red tape the size of a kaiju - a Japanese movie monster.
Chatbots: A Programmatic Approach to User Happiness
When users want information, they want it fast. Studies have shown that 62% of B2B and 42% of B2C customers purchased more after a good customer service experience. 69% attributed their good customer service experience to quick resolution of their problem. What if there were an omniscient digital entity that was able to respond to user requests at lightning speed, all at once?
Bot Analytics: An Interview With Dennis Yang Of DashBot
Dennis Yang is the co-founder and chief product officer of Dashbot, an analytics platform for bots. Previously, he was the co-founder of Bureau of Trade (acquired by eBay) and Techdirt, a popular technology blog. He was also the ninth employee of Infochimps (acquired by CSC) and the ninth employee of mySimon (acquired by CNET). He earned his BS in mechanical engineering from Cornell University. You can follow him on Twitter at @sinned.