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Technology for governments

March 07, 2018

The 411 on 311 Systems: Bots Are a Smart Bet for City Information

When my wife and I decided to get married, little did we know that one of the best days of our lives would come with the baggage of a bureaucratic headache.

February 23, 2018

4 Ways Touchscreen Kiosks Can Improve Local Government

Walk into almost any courthouse or government office across the country, and you're likely to encounter all of those headaches and more. But not in San Francisco.

January 16, 2018

Yeti Creates Spin Off Company, Civic Chatbots, & Signs San Francisco as First Client

Yeti LLC is pleased to announce the official launch of Civic Chatbots, an independent company we are spinning off that focuses on building a world where us citizens can have productive conversations with civic entities. We’ve created a machine learning platform that navigates the complex rules-based system of governments in easy-to-use chatbot interfaces.

December 12, 2017

Who Should Your Chatbot Be? 5 Personalities Users Will Love

Think back to your most recent chatbot experience. Do you remember what the bot said? How it made you feel? Probably not. Most chatbots provide useful information, but they do so in a generic and (let's be honest) boring way.

October 05, 2017

3 Lessons Yeti Learned Designing a Chatbot for the City of San Francisco

If you've worked for a large organization, this should sound familiar: You're trying to follow the “proper channels” for procurement. What should only take a few minutes turns into a whirlwind of red tape the size of a kaiju - a Japanese movie monster.