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Navigating the complexities and red tape of the government's procurement process can be daunting for both vendors and buyers. But government workers stand to gain immense benefits from utilizing chatbots to make sense of the procurement process.
A chatbot can turn a painful and frustrating experience into one that provides clarity and consistency. Chatbots can also reduce the volume of phone calls staff members have to field, which frees them up to handle more complex procurements that demand their attention.
But in order to meet your procurement goals, your chatbot should have three key features. Read the full article on GovLoop.
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