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Although it can be tough to get people to love the idea of talking to computers rather than people, chatbots and the AI behind them have incredible potential. But unfortunately, AI is often bandied about as a buzzword rather than a true value point, and chatbots often don't deliver an experience that's meaningful for helpful enough to justify their existence (looking at you, Poncho).
Consumers deserve better. That's why we have to give up on the illusion that people will forget they're talking to a computer — we need to stop trying to hide the robot. Read the full article on ReadWrite.
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