The healthcare industry isn't necessarily known for its forward-thinking philosophy on the user experience.
Everyone, from patients to providers to insurers, is used to navigating complex menus, clunky forms, and outdated designs. Plus, it seems like just about every healthcare organization uses a unique interface, which just makes things more confusing for users.
UX design in healthcare is in dire need of growth. The bar is so low, in fact, that even minor improvements could go a long way toward happier users.
Users deserve simple, smart systems that they can easily navigate. There are three ways, in particular, that UX designers can bring positive, user-focused change to the healthcare world.
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