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Best practices and legendary insights on product design & development, innovation, apps, IoT, VR, software, and more.

January 26, 2018

7 Development Pitfalls to Avoid With Your Next In-Store Technology

Next time you step into a department store, take a look at the technology around you. End-of-aisle call buttons. Credit card readers. Self-checkout kiosks that actually work if you're lucky.

January 22, 2018

8 Development Mistakes That Could Land Your Digital Health Product in the E.R.

The days of one-and-done annual checkups, unassisted surgeries, and faxed health records are all but over.

January 16, 2018

Yeti Creates Spin Off Company, Civic Chatbots, & Signs San Francisco as First Client

Yeti LLC is pleased to announce the official launch of Civic Chatbots, an independent company we are spinning off that focuses on building a world where us citizens can have productive conversations with civic entities. We’ve created a machine learning platform that navigates the complex rules-based system of governments in easy-to-use chatbot interfaces.

January 03, 2018

Retail Won't Disappear — It'll Become a Blended Experience

Most brick-and-mortar stores haven't changed their strategy since the early days of retail. Customers arrive at the store, make their selections, and (assuming the prices are right) check out with their products.

December 29, 2017

How to Design a Chatbot Your Customers Actually Want to Talk To

Creating a chatbot isn't just about designing something; it's also about designing someone. That's why startup x.ai hired Harvard grad Anna Kelsey, whose education centered around folklore mythology and theater. Kelsey's experience with characters and how they react and respond to one another helps her createchatbots with personality, which keep conversations feeling fresh and unscripted.